Privacy Policy

Last Updated: [November 2025]

Stella Motors respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard any data you share with us when using our website or contacting us directly.

1. Who We Are

Stella Motors
18 Hallsteads, Dove Holes, Buxton, Derbyshire, SK17 8BJ
Telephone: 01298 816160
Email: info@stellamotors.co.uk

We are an independent vehicle service and repair business offering MOTs, servicing, diagnostics, and mechanical repairs.

2. Information We Collect

We may collect and store the following information when you contact us or use our website:

• Name and contact details (e.g. phone number, email address)

• Vehicle information (make, model, registration)

• Booking and service history

• Enquiry or feedback messages

• Website usage information (via cookies and analytics tools)

We only collect information that is necessary to provide our services effectively.

3. How We Use Your Information

We use the information you provide to:

• Respond to your enquiries and service bookings

• Manage your MOT or servicing appointments

• Keep accurate records of the work we carry out

• Send reminders or follow-ups with your consent

• Improve our website and customer service

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data under one or more of the following lawful bases:

• Contract: To fulfil our agreement with you when you book or request our services

• Consent: When you have given permission (e.g. to receive reminders or updates)

• Legitimate Interest: To operate and improve our business responsibly

5. Data Retention

We keep your information only as long as necessary for the purposes it was collected — typically for up to seven years for accounting and legal compliance. After that, it will be securely deleted or anonymised.

6. Data Security

We take all reasonable steps to protect your data. This includes secure digital storage, limited staff access, and password protection for systems that hold personal information.

7. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate data

• Request deletion of your information where applicable

• Withdraw consent for marketing communications

To exercise any of these rights, please contact us at info@stellamotors.co.uk.

8. Cookies and Website Analytics

Our website may use basic analytics or cookies to track site performance and user interaction. Cookies help us understand which pages are useful and improve your browsing experience. You can disable cookies at any time through your browser settings.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in regulation or business operations. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about how your data is handled, please contact:

Stella Motors
18 Hallsteads, Dove Holes, Buxton, SK17 8BJ
Telephone: 01298 816160
Email: info@stellamotors.co.uk